RETURNS AND EXCHANGE POLICY

At Bees & Blings by Maahi Jewelz, every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition. However, if you receive a damaged product or need an exchange, we're here to help.

1. Exchange Eligibility

You may request an exchange if:

The product is received damaged or defective.
You receive an incorrect product.
There is a genuine sizing issue (where applicable).

To be eligible for an exchange:

Notify us within 24 hours of delivery.
Share your Order ID, clear product photographs, and an uninterrupted unboxing video from opening the sealed package until the issue is clearly visible.
The product must be unused, unworn, unwashed, and returned in its original packaging, including all tags, pouches, invoices, and accessories.

Failure to report the issue within 24 hours may result in the request being declined.

2. How to Request an Exchange

Please contact us through:

WhatsApp: +91 9837234024

Email: contact@beesandblings.com

Provide:

Order Number
Reason for exchange
Images of the product
Complete unboxing video

Our Quality Check Team will review your request and respond within 1–2 business days.

3. Exchange Process

Once your request is approved:

We will arrange a reverse pickup wherever service is available.
If reverse pickup is unavailable, you may be requested to self-ship the parcel.
The product must be dispatched within 48 hours after approval.
After inspection, we will process your exchange.

If the same product is unavailable, you may choose:

Another product of equal value
Store Credit valid for 12 months

4. Shipping Charges

First Exchange

The shipping cost for the first approved exchange is borne by us.

Second Exchange (Same Order)

For any additional exchange on the same order:

Customer must ship the product back at their own expense.
Shipping charges for the replacement parcel will be applicable (approximately ₹100–₹150 depending upon location).

5. Store Credit

Where applicable, store credit:

Will be issued for the amount actually paid after discounts.
Will remain valid for 12 months.
Cannot be exchanged for cash.
Cannot be combined with any ongoing promotional offers or discount coupons.

6. Orders Purchased Using Discount Coupons

If your order was placed using any coupon code or promotional discount:

Exchange or store credit will be calculated based on the actual amount paid, not the original MRP.

Example:

If the product price is ₹2,000 and you paid ₹1,900 after discount, your exchange/store credit value will be ₹1,900.

7. Orders with Free Gifts or Promotional Offers

For orders that include:

Free Gifts
Buy X Get Y Offers
Bundle Offers
Festival Promotions

Exchange values will be calculated after proportionately adjusting the promotional discount across all products.

Additional discounts or promotional offers cannot be applied on exchanged products.

8. Refund Policy

We do not offer monetary refunds except in the following situations:

A prepaid order is officially declared Lost in Transit by the courier partner.
A prepaid order cannot be delivered due to a non-serviceable location or natural calamity and remains undelivered beyond 15 working days.

Approved refunds will be processed to the original payment method within 5–7 business days.

9. Cancellation Policy

Prepaid Orders

Orders may be cancelled:

Within 6 hours of placing the order, or
Before dispatch (whichever occurs first).

Once dispatched, orders cannot be cancelled.

Approved refunds will be processed after deducting:

5% Payment Gateway Charges
Applicable shipping charges (if already incurred)

COD Orders

Every COD order is verified before dispatch.
If a confirmed COD order is refused or not accepted, future COD facility may be restricted.
Any advance token amount collected for COD bookings is non-refundable.

10. Products Not Eligible for Exchange

The following items are not eligible for exchange:

Clearance Sale products
Flash Sale products
Festival Offer purchases
Customized products
Used or worn products
Products without original packaging
Products damaged due to misuse
Minor colour or finish variations due to photography or screen settings
Exchange requests raised after 24 hours
Products returned without prior approval

11. Important Guidelines

Please note:

Product availability is subject to stock.
Replacement products may vary slightly due to handcrafted finishing.
Processing time may increase during festivals, sale events, or public holidays.
We reserve the right to decline exchange requests if the returned product does not meet our quality inspection standards.
Any exceptional requests, delayed claims, or cases not covered under this policy will be reviewed individually and resolved at the company's discretion to ensure fairness for both the customer and the business.

12. Need Help?

We're happy to assist you.